Problem with TOTP

Hi,
I have TOTP activate on my mail account
I have enable TOTP auth on this account, and i use Authenticator on my phone to generate the codes
I recently have to restore my phone, but unfortunately, in this backup, authenticator have a previous version of the QR code
Now, i was unable to login to my account, because the TOTP code is incorrect
NB: i didn’t have the recovery codes …

FYI i can login into my cloud account without any issue

If anyone could help ?

I don’t have access to security settings via cloud / mail
So, I just want to disable TOTP, to recover mails on my phone and via rainloop
I still have it on my computer

Hi,

could you send an email to support@disroot.org?

Thanks a lot

email sent !
Thank you