Thunderbird problem with Disroot Account

disroot support
#1

Hey there!

I just tried to add my Disroot account to my Thunderbird, and I’m getting username/password wrong warnings (yes, I double/triple checked credentials, it’s not a typo).

Am I missing something?

  • p.s: the username was redacted, but it’s just the username, I did not use the @disroot.org in it.
  • I don’t have 2FA enabled

3.png930×440 42.6 KB

#2

Does it work for you now? I would suggest you contact us via email at support_at_disroot.org so we can investigate it further (and you can share things like username etc if needed privately).

Looking at your screenshots, it should work just fine.

··· Mon Oct 21 18:57:09 GMT+02:00 2019 MKusanagiS9 : 
  [http://forum.disroot.org/user_avatar/forum.disroot.org/mkusanagis9/45/2699_1.png]   
MKusanagiS9 [http://forum.disroot.org/u/mkusanagis9]

October 21

Hey there!

I just tried to add my Disroot account to my Thunderbird, and I’m getting username/password wrong warnings (yes, I double/triple checked credentials, it’s not a typo).

Am I missing something? p.s: the username was redacted, but it’s just the username, I did not use the @disroot.org in it.

[http://forum.disroot.org/uploads/default/original/2X/7/74d9367d7411b0f0f544b1e2e4be88c2392608e1.png]

[http://forum.disroot.org/uploads/default/original/2X/2/264f672dcab4a75fad37f18e7acdc8908ccb4adb.png]

[http://forum.disroot.org/uploads/default/optimized/2X/7/73623fbd2ce9e7897508d390a84fc4c7bd99939b_1_690x326.png] [http://forum.disroot.org/uploads/default/original/2X/7/73623fbd2ce9e7897508d390a84fc4c7bd99939b.png]

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#3

Nope same behavior, I’ll send you guys an email, thanks :slight_smile: