Webmail NAT - Filter blocks OVH-Cloud support account passwd recovery emails not in spam either

Hi
i’m not receiving password account recovery emails from OVH-Cloud , i got on the phone with the support and they sent several emails , never received, nothing in the spam folder either…
this means can’t recover account with this email

Oddly i do get the tickets from customer-service[at]ovh.com

Hi,
Best send email to support_at-disroot.org ad include your username and email domain you suppose to get the mail from.